Feedback: Pathfinder

We use the app to identify the path the customer takes before opening the ticket.
Allowing our agent to suggest articles for the ticket solution.

It is a big loss for us to discontinue this application.

Note: Answerbot has limitations that have already been reported to Zendesk, so we cannot use it for our products.

Hello @...,

Appreciate you sharing your feedback with us, I've gone ahead and passed this on to the product team, and they will be sure to reach out if they need more information regarding this change.

Best regards. 

Hi there, @...

Is still no alternative for Pathfinder's death so far?
We really need an app or funcionality to see the steps our costumers took before open a ticket with us.

We had a lot of complains for sending the same articles that costumers had look at before, and, we actually used this app to improve our Guide, improving the articles that couldn't help costumers before.

Best regards.

どの記事を読んだ上で問い合わせをしているのかがPathfinderでは明確に分かったので、顧客対応の観点でも、コンテンツ拡充の観点でも重宝していました。
Pathfinderの復活、または代替アプリの提供を強く希望します。

Esse recurso é muito importante para manter a qualidade nas indicações e evitar possíveis insatisfações com o cliente indicando um artigo que já foi lido. Seria ótimo se o app fosse reativado.

HI, 

Is there any news regarding this? 

Hi,

I want to request also that the Pathfinder app to be restored as a version 2 app. I need this app to help maintain my help center FAQs with the correct labels to create better search results and to know if my customers clicked the correct FAQ or not.

My team really needs the Pathfinder app. Please bring it back!!!!

It's nearly a year now. Anything moved there, progressing plans at least?

We also need this app.

Our team also very much needs this app.

@... - thanks for the update! Very excited to get the Sunshine Guide Events app installed. I signed up for the EAP. Should I have any expectation on the time it will take for me to hear from someone so I can set it up? Last time I did an EAP it was several months before I heard anything...and then one day, mysteriously, the function was enabled without notification. Not wanting to be a thorn in anyone's side - just want ti start using it as soon as possible! Thanks -

@... I've just provisioned the EAP to everyone in the queue. 

If anyone has problems, please feel free to reach out to me.

@... - thanks so much! I've already installed it. Working great. Team is liking it too. Thanks -

Is pathfinder gone? I just signed up for the EAP. We really need pathfinder functionality back..

Hey Josh

Yes, Pathfinder is no longer available. The Sunshine Guide Events app provides similar functionality to Pathfinder, currently focused on Guide activity. I encourage you to sign up for the Guide Events app EAP if you haven't already!

Zendesk is actively making improvements to capturing customer interactions. We would love to hear what specific functionality from Pathfinder you're missing and would like to see in the future.

Thanks

Tim

Oi gente, 

Não deixem este post morrer, por favor. Ainda preciso, aliás, necessito deste aplicativo, novamente.