Require CAPTCHA verification before users can submit a form through the Web Widget.
Posted Sep 17, 2019
The company I work for is interested in adding Zendesk's Web Widget to their official website. Being an extremely security-conscious company, however, I cannot move forward with the Web Widget installation until CAPTCHA verification is required for users to successfully submit a form through the Web Widget.
I have enabled the Require CAPTCHA setting (Admin home > Settings > Customers > Settings > Require CAPTCHA), but this setting only applies to the Submit a request Help Center platform. I need this setting to also apply to any forms submitted through the Web Widget's Leave a message platform.
I've included some screenshots relevant to this issue directly below.
☆ Current ticket submission and CAPTCHA settings (Admin home > Settings > Customers > Settings)
☆ Current Help Center view of Submit a request and Leave us a message platforms
☆ Desired Help Center view of Submit a request and Leave us a message platforms
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