Feature Request: The ability to create Custom Columns in Ticket Views
It would be really great to be able to create a Custom Columns within Ticket Views so that we could make something more specific to our needs. I feel like using logic similar to the Explore query functionality would be great and relatively straightforward, but would be really helpful.
For example, I'd love to have a Column in my Ticket Views that was "Latest update by assignee/requester" so that we could see when a ticket was last updated by a person and is close to Pending out (we pend our tickets out after a time of no answer from the assignee). The closest Column to that currently is "Latest Update" but that includes Zendesk automations that we have set up too, so isn't exactly what we're looking for.
I know that we can get around this by using the "Latest update by assignee" and "Latest update by requester" options, but we're already at the maximum number of Columns that we can enable, so that's not an option for us either.
Looks like this item was raised/suggested over 2 years ago, is there any update on when this might be looked at?
Any ETA for this feature?
This would be great.
We have an appointment system that we would love to organize by date/time. If zendesk could read into the subject of the ticket to organize it because we cannot change the subject format
We have many teams and some have a specific use case and need for custom columns.
Is there an estimated time of when this request would be addressed.
Please sign in to leave a comment.