Web Widget Contact Form: Allow Regex, Date and Multi-select Fields

12 Comments

  • Tatiana Garcia

    Hi Zendesk team,

    According to this thread, it has been 3 years since we last got an update from Zendesk in regards to these fields for the web widget, do we have an ETA or any relevant update?

    3
  • Daniel Aron
    Zendesk Product Manager

    Thanks for the feedback Kevin. Supporting additional field types is already in the backlog and something we've wanted to do for a while, just haven't been able to prioritize yet so no ETA at this stage. Here's a related thread on this topic.

    1
  • Gef Faelden

    do we have updates on this?

    1
  • Nick Barclay

    Adding another vote for this!

    1
  • Raphaël Péguet - Officers.fr

    Hi Zendesk Team,

    It would be nice to write/explain in the field creation interface that it is not possible to add this kind of fields (date, multiple selection, regex) in the web widget. We have to do it to know it..

    Best regards,

    1
  • Maky

    Hi!

    +1!!! 

    Also when I add a multi-select and data ticket fields Zendesk doesn't note me that are not visible on web widget!

    We absolutely need these features on ours web widgets.

    Thanks.

    Maria

    0
  • Johannes Ganter

    How can it be that I can't show a date field in the widget? That screws up any prioritisation rule you would create? Doesn't make any sense to me...

    0
  • Jake

    Hello, we would also use Date on the webwidget. Please fix this, customers are asking about it since 2019. Thank you. Jakub

    0
  • 石田 友里加

    使用できないとこまるので、一票いれます。

    日付が使用できないと、フリーテキストになりエンドユーザーに入力する手間がかかります

    0
  • Lisa Setford

    Hi Team, 
    We also require this function for our Sales team in Live Chat. 

    When price matching we would like to request the competitor link from the cx prior to the chat being served.

    Currently, there is a lot of back and forth between the agent and cx to obtain the information. 
    This will benefit the team and save time for both the agent and cx.

    We have had to request a quote to have the widget custom built which is an additional cost to the business. 

    Please make this function available for your future customers. 

    0
  • denis.menard

    +1 !

     

    0
  • Alec Yevilov

    Please add a date field. It is as simple as type=date

    Thanks

    0

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