markdown not available in mobile app


  • Official comment
    Will Poon
    Zendesk Product Manager

    Hi folks,

    Many thanks for your feedback, we are aware of this gap at the moment and will look into ways of improving the app to support Markdown in the future.

    Thanks again for taking the time to let us know. 

    We're also doing a bit of research at the moment on mobile app uses and would love to talk to you if you'd like to participate. 

    Feel free to drop a comment back and I'll get in touch.

    Thanks again,

    Will - Mobile Apps Product Manager

  • Sean

    I find this a frustrating limitation too.  It makes Markdown very much a second-class citizen in the Zendesk world.  Even more so because plain text fallbacks are not supported in Markdown macros.

    Please change Zendesk to better support Markdown on the mobile app!


  • Sean

    Thanks, @..., that's great news.

    I generally use the web app from my desktop device.  When I'm away from my desk, it's nice to be able to respond to a ticket using the mobile app.  In both web and mobile apps, I more often than not will use a macro in the response - especially for the more regularly occurring types of ticket.

    If you'd like to drill in some more to see how I use the mobile app, then I'm more than happy to talk or answer questions in some other way.


Please sign in to leave a comment.

Powered by Zendesk