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New Multi-Select Field and Conditional Fields App



Posted Dec 19, 2017

Hello,

When using the conditional fields app to condition the new multi select field, it does not condition the field, rather, it ends up exposing all the fields related to the overall field. For example, if I conditioned this multi-select field to Drop Down field A which has several drop downs and conditions, it ends up showing all the fields that are conditioned related to Drop Down A. Hard to describe but just imagine that there was no conditioning and where all the fields show up, that is basically what happens.

I opened a ticket where the Zendesk Advocate was able to recreate the issue which was then escalated. 

Here is the answer given:

"As per checking this with our Product Team, I was informed that The Multi-selected field is not supported by the Conditional Fields app. This is the reason why the fields that are dependent on the value of the Multi-selected field are already showing up on the form."

As we currently use the Conditional Fields App for all of our conditional formatting, we need this app to to support the new multi-selected field and future fields so we may utilize them.


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36 comments

+1 Can we please get support for multi-select fields in form conditions soon?

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+1 on having a multi-select field be able to be a condition on the form. 

 

Example: Multi-Select List has "Monitor, Keyboard, Mouse, Cables". Condition would state if "Cables" is selected from this field then show Numerical Field "IT Support - Cables" so the requester could enter the number of cables they need. 

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When is this going to be implemented?  I have a multi select field that where I want one response to drive another field.  

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Gaurav Parbat

Zendesk Product Manager

Hello Everyone, 
Thank you for your feedback. This is a great feature request and I have added it to the backlog for future consideration. This means that we will think about adding it as a priority later in our planning cycle for 2025. We are going to leave this post open for comment to allow others to provide their feedback and use cases, however please note as is stated in our Community Guidelines that we can not commit to prioritizing any one piece of feedback we receive in the community. 

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Mounika Sanikommu

Zendesk Product Manager

Hey everyone, thank you for taking the time to provide us with this feedback. We apologize for the delay on our end in providing you with a response to your feature request.

 

This is a great feature request and I have added it to the backlog for future consideration. This means that we will think about adding it as a priority later in our planning cycle. We are going to leave this post open for comment to allow others to provide their feedback and use cases, however please note as is stated in our Community Guidelines that we can not commit to prioritizing any one piece of feedback we receive in the community. 

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+1

 

I am building a complex form. My clients sometimes need to submit multiple types of tasks. Each task has follow up questions. There is no conditional logic for multi select fields which ultimately means, to avoid drastic inefficiencies, that I need to avoid letting clients submit multiple different task types altogether within a single form submission. This requires clients to then submit multiple tickets that my team needs to merge. Personnel time is spend on administrative tasks rather than execution. 

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