Hide customer satisfaction results from agents view

With our 3rd party survey provider, we advise the client the comments/ratings they provide on the survey remain anonymous unless they want to be contacted where they would add their contact information.  From what I am seeing here, this is not possible. Is that correct? 

Hi everyone and thank you for your valuable feedback! We have decided to display only the CSAT rating and hide the answers to the dropdown and open-ended questions in the ticket view for the new CSAT experience. However, agents and admins will still be able to see the responses to all CSAT survey questions in the ticket events. The rationale behind this decision is to prevent agents from encountering potentially unreasonable comments as the first thing when they open a ticket. At the same time, if they wish to understand the reasons behind the ratings, they can still access the comment and the answer to dropdown question.

We may revisit this approach in the future, so please let us know how this change works for your company.