Timestamp in chat transcript in UTC


  • Arpan Nagdeve
    Zendesk Product Manager

    Hello Everyone, 
    We have started looking into this problem, and we intend to remove this inconsistency and align timezones on the transcript. We'll get back with a clear timeline soon on the resolution 

  • Stephanie Williams

    It is confusing to our agents, would be very helpful to have this on the roadmap.


    Thank you


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