Timestamp in chat transcript in UTC
The time stamp used in the chat transcript sent via e-mail is wrong when it's sent in to our Zendesk, causing a lot of confusion.
This is the reply i got from Zendesk helpdesk:
If you are referring to time stamp in the transcript sent via email, it is set to one time zone only which is in UTC +0 for all users. UTC +0 is the time zone where the server for emails are sent from. Apologies if this can't be changed as of the moment.
Can this please be fixed to use our own set timezone ?
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Would be great for the chat transcripts to be in the time zone of the Zendesk user rather than UTC. This is time consuming when transcripts are requested to manually update the time. Looks unprofessional to send in another time zone.
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