Expand Dynamic Content to Macro Titles

Completed


Posted Jan 23, 2015

As an international company who has over 600 agents, in 10 countries, speaking over 20 languages, it's very odd that Dynamic Content doesn't extend to the titles of Macros. This forces us to find English speakers in every single country, if we want to make use of the feature that seems specifically geared towards an international audience. 

It's not super useful to be able to translate the contents of a macro into another language, if the person using the macro still must understand English in order to find that macro. 

I think if the goal is truly to support international audiences and remain best in class on an international scale, this is a feature which is absolutely mandatory.


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Official

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Scott Allison

Zendesk Product Manager

I'm thrilled to announce that we cleared all the hurdles and have today begun the rollout of this enhancement! In short, you can now insert dynamic content placeholders in macro names. You can read more about it here in the full announcement.

It will take about a week for this to become available for all accounts, and should be complete by July 20th. Thank you everyone for your patience on this.

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Official

I'm thrilled to announce that we cleared all the hurdles and have today begun the rollout of this enhancement! In short, you can now insert dynamic content placeholders in macro names. You can read more about it here in the full announcement.

It will take about a week for this to become available for all accounts, and should be complete by July 20th. Thank you everyone for your patience on this.

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Hello. Do you have any updates on this one?

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I'm sorry to be the bearer of bad news but we've encountered a problem. We completed the work we thought we needed to do to make this change happen, and we were getting ready to release. But in testing discovered an issue which will require help from another team to fix as it's in a different part of the product. I don't currently have a timeline to share for that work, but will update when I do. 

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Hi, any updates on this please?

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Thanks everyone for your enthusiasm on this one. It's in the final stages of development... hope to release in the next few weeks! 

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Hi Scott Allison would love to get update on ETA as well please! Thanks

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Hi Scott Allison would love to get update on ETA as well please! Thanks

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Can't wait to get this feature!  In our brand as well is needed. 

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We're hoping to get to this later in Q1 of 2022 or into Q2. I'll update as things progress. Thanks for your patience and support for this improvement. We're excited to get it done and released!

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Hi Scott Allison can you say more about the estimated time to add this feature?

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