Allow end users to update fields after ticket is created

For those of you commenting on this recently... This was opened over 11 years ago. If you really need this feature, move on to another product. ZD does not address customer requests. Your +1 mean nothing to them. They do not care. I gave up years ago. See my post November 26, 2020. 

If the product with its issues works for you, great. If it doesn't you are best to move on or work around it. Don't expect ZD to develop solutions based upon customer requests. They have their own priorities and product limitations that direct what gets developed. If that coincides with your needs, great. Do not think for a moment that commenting on this forum is going to influence their developement. The forums are littered with topics like this that have been open for over a decade with no response from ZD.

Sorry, Just hate to see you all wasting your time getting your hopes up that something is going to happen.

This would have a huge impact on how we deliver B2B support, specially if an incident is ongoing 

Another +1
And another "How can what seems to be a relatively small feature take this long to be implemented"

+1

Has anyone found a way for when an end-user updates the subject line within an email response for it to update the ZD ticket?

Another vote stating how critical this functionality is. 

Critical for us! we've started looking into other alternatives! can you please provide with ETA? 

Upvoting this as well - this is going to be really important for us as we scale 

+1 We have the need for end-users to be able to update their own subject lines. It causes confusion with our Agents when the end-user references a certain subject line but it is not in ZD as it doesn't update the existing ticket

Please developt this. We have requirements for this too.

+1 For this, my teams and client base would benefit from having this be a field level permission we can set.