Ability to merge organizations
Not plannedWe absolutely need the ability to merge organizations much like you would merge users or tickets. It is not uncommon for one of our customers to acquire another customer or for a company with two different business units that had separate purchases to ask us to merge their accounts and manage as one unit. Zendesk does not seem to offer the ability to merge at this level.
One possible (but ugly workaround) is to re-link all users from the disintegrating organization to the surviving organization and then either "delete" or somehow mark inactive the account that is being consumed. Zendesk should provide this capability with the full understanding that all activity and history is merged and only one account will survive at the end.
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Hi!
Was this feature implemented or it is still a matter of the future? -
Hi Folks,
My name’s Matt, I’m the new Product Manager for the Organizations team here at Zendesk. Thank you for all your feedback, I understand that this feature request has been outstanding for quite some time. While there are still some unknowns and complexity we need to work through, I’m pleased to confirm this item is now planned in our 2022 roadmap.
I have reviewed previous comments made on this thread and this will certainly help shape our direction, but I am also keen to hear any additional feedback and needs you may have in relation to merging organisations. Please feel free to continue to add your comments to this thread.
I will be keeping you all updated on our progress as often as possible.
Cheers,
Matt---
Addendum from the Community Management team: We want to make sure you're all aware that product manager Matt Bagnara is asking for feedback in a dedicated thread. Would love to hear what leads to you needing to trigger org merge, how often, and who should have access.
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Hey Kirill Akimov, my colleague Matt Bagnara actually just updated this thread to mark this item as Planned.
His comment is pinned to the top of this thread for reference.
Cheers,
James -
This is so needed, the current work around is super time consuming!! If it could work similar to merge user, then all the associated endusers could be associated with the organization you are merging into.
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Darn it, came to this thread in need and was hoping this was live at this point.
Definitely something that would be helpful for my team! -
Hey Tres Moore, I'm sorry it's not there yet, but we're definitely working towards it.
My colleague @... is asking for feedback in a dedicated thread. Would love to hear what leads to you needing to trigger org merge, how often, and who should have access.
James
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This feature would be very beneficial for my team as I have two teams using the same instance of Zendesk because in many cases, they have like customers. One team, we charge for the number of complex questions we need to charge our customer over 50 questions and if we don't have the organizations correct, this could cause incorrect number of questions and give the customer a break on their expense. If I can combine duplicate organizations, this would allow me to move the associated tickets assigned to them for reporting purposes and get a correct count and also reduce the number or organizations I have.
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Hi @...
What is the current status of this? The last update was January 20, 2022.
Thanks,
Phil
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Hi Phil, there's no additional update at this time. This thread will be updated when our product team has news to share.
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Hi Phil Baker, we can't commit to a release date at this time, but the team is currently working on this. You can find a more recent post about org merge from me here. We're actively seeking customer feedback on this feature. Thank you!
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Do we know WHEN in 2022? It's nearly August and we'd sure like to use this feature. :)
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Extremely disappointing that this feature is being pushed back
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This is basic functionality. There's no reason this should be pushed back.
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The first comment was created 10 years ago. Today, there isn't any update about the situation, we still cannot merge organisations on Zendesk. I think, this functionnality could be important for a lot of people using Zendesk, but i don't have the impression that Zendesk listen to us. I hope Zendesk will finally address this issue, with over 200 comments on this post, it's that the community really needs it!
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I too would love to have it.
Raised in 2011 ! more than 10 years ago and still not released?
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Hi Benoit,
As indicated in the post status, this feature is not planned for development. Since we have received an official response from product on this, I am now closing the thread for comment.
Post is closed for comments.
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