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Ability to merge organizations

Completed


Posted Aug 17, 2011

We absolutely need the ability to merge organizations much like you would merge users or tickets. It is not uncommon for one of our customers to acquire another customer or for a company with two different business units that had separate purchases to ask us to merge their accounts and manage as one unit. Zendesk does not seem to offer the ability to merge at this level.

One possible (but ugly workaround) is to re-link all users from the disintegrating organization to the surviving organization and then either "delete" or somehow mark inactive the account that is being consumed. Zendesk should provide this capability with the full understanding that all activity and history is merged and only one account will survive at the end.


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James Hanley

Zendesk Product Manager

Hey folks,

As Brett has posted already, we've just launched the open beta of organization merge.

I'm very glad to be able to provide this functionality after so many years, and we have a roadmap to get the capability to GA in the near future including some necessary improvements that we know are missing in the beta.

I'm going to marking this topic as completed now, further feedback can be shared in the new beta community. 

Thanks for all your feedback.
James

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