Do not redirect to Help Center if languages are hidden

Answered

5 Comments

  • Ifra Saqlain
    Community Moderator
    Most Engaged Community Member - 2022
    Most Engaged Community Member of The Year - 2021

    Hey, make sure,  you set the default language English or other. I think something is in your language setting.

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  • Ruth

    Hi Ifra Saqlain,  thanks but English is indeed the default language already

    0
  • Ifra Saqlain
    Community Moderator
    Most Engaged Community Member - 2022
    Most Engaged Community Member of The Year - 2021

    Hi, did you add the HC URL with anchor tag like this?

    <a href="https://HELP-CENTRE-URL.com/hc/en-us"> Help </a>
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  • Ruth

    where would that go, exactly?

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  • Ifra Saqlain
    Community Moderator
    Most Engaged Community Member - 2022
    Most Engaged Community Member of The Year - 2021

    Hi @Ruth Koch, you have been embed your help centre to your website, you can do one thing to restrict the new language loading.

    Your website have the link Support or FAQ or Help Centre or anything to go to Help centre, for now, you can directly give them static URL of your help centre in English language like:

    <a href="https://HELP-CENTRE-URL.com/hc/en-us"> Help </a>

     

    And when you done with your new stuff you can revert it as it was.

    Hope it works.

    Thanks

     

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