Hiding the "Submit a Request button" until signed in

We're using the Copenhagen v1.0.0 theme.

We want to hide the submit a request option from end users and only make available for signed in users who are staff in Zendesk (admins, contributers, light agents).

How can we achieve this?

Thanks for sharing this 4954595227034! This is super helpful :) 

My company recently hid the "Submit a request" button behind a login wall by using this code between lines 17-26 in the header section:

@HK, 

Go to your header file and find "{{link 'new_request' class='submit-a-request'}}", then wrap it with the given condition " {{#if signed_in}} ... {{/if}}", you will have te final code snippet:

 {{#if signed_in}}
    <li>{{link 'new_request' class='submit-a-request'}}</li>
 {{/if}}


Screenshot:

Thanks

1263169183150

Hi there!

Is there an updated way to hide the Submit a Request button from anonymous users? We want it only to be shown to signed-in users. 

Thank you!!

No problem @Emmanuel Gomes, check your console in your inspect tool or you can share URL of your HC here then I can figure out the issue.

Hi 1263169183150 ,

I inserted this code at the bottom of the script.js file and the Submit button is still present for anonymous users. I want to temporarily disable the form-based ticket submission feature. Perhaps you could suggest another way to proceed.

Thank you.

Try this and let me know: add this code to the script.js file at the bottom.

  if(HelpCenter.user.role == "anonymous" || HelpCenter.user.role == "end_user"){
    document.querySelectorAll(".submit-a-request").forEach(function(e){
      e.style.display = "none";
    })
  }

1263169183150- If you use the code that's been shared above on the newest version of the Copenhagen theme - it does not work as intended. When I inspect as an anonymous user - the request button is still there, as an end user a second request button appears to the left. Please update the code for the newest theme updates.

Hi @Brittany Mandel, 

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