How to disable email notification when users are following a section?



  • Shayne Traqueña
    Zendesk Customer Care

    Hi Keith,

    Thanks for reaching out! I would suggest temporarily deactivating your Help Center - you could put out a message to your users about scheduled downtime and try to do it at a point in time that not too many people are online. But that way you could add older notes to the non-US pages and not spam them.

    Otherwise, you would probably need to unsubscribe everyone using the API and then resubscribe them (or ask them to resubscribe themselves) when you're done.

    For more information on the subscriptions endpoint you'll want to take a look at our documentation here: Help Center API

    I hope this points you in the right direction!




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