Web widget "Leave a message" option is forcing a choice between brands
AnsweredWe have a multi-brand setup with a separate KB and web widget for each brand. Each web widget is installed using the unique ID but when you click "Get in touch" then "Leave a message" in a small subset of our brands there is a choice presented at this step asking the user to choose between two of the brands. All of the rest of the brand widgets go directly to the form for that brand as expected. Only these two brands show up, no others and it only happens in half of the widgets.
Where do the settings for this reside?
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Hey John,
From looking at your screenshot it looks like it's showing 2 different forms. Are you able to go into your ZD Ticket form settings and check that supplyframe form is aligned only to supplyframe, and the same for the buymanager. The screenshot tells me that one of your forms is aligned to both brands, hence why both of them are showing up in this widget like they currently are.
- Admin > Manage > Ticket Forms
Let us know how you go. Hopefully, this does the trick for you. :)
Best,
Amie
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You are wonderful. That was it. Thanks so much for your help.
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