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Start chat with one visitor

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Chaim Ben

Posted May 27, 2021

Hi.

I used zendesk widget chat some years ago.

I remember that I was able to trigger chat specifically to one determinate user, just clicking on his "circle". Now, I came back to zendesk but I dont see circles and no elements on table list if the visitor has not started chat.

Can I still start chat with one specific before they do?

Thank you.

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    Cheeny Aban

    Zendesk Customer Care

    Hi Ruthy B,

    The Visitors List only has information about ongoing conversations. Visitor-level browsing information is not available. Instead, refer to Visitor path in the agent workspace. More information can be found here: Limitations in the Zendesk Agent Workspace. Alternatively, if you would like to trigger a proactive chat with customers, you can create a proactive trigger.

    All the best

     

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