Exclude IP-adress from accessing the Chat

Answered

April 21, 2021 13:06

Hello,

i read this post : https://support.zendesk.com/hc/de/articles/203663706-Beschr%C3%A4nken-des-Zugriffs-auf-Zendesk-Support-und-Ihr-Help-Center-nach-IP-Bereich#:~:text=Klicken%20Sie%20in%20der%20linken,ein%2C%20die%20Sie%20beschr%C3%A4nken%20m%C3%B6chten.

And i need the opposite: I want that the chat is not visible when someone comes from ONE IP address. So I want to exclude that employees from our house can use the chat.

How i can achive this?

1 Comments

Beau P.
- May 03, 2021 21:43
Zendesk Customer Care
Hello Da,

The referenced article you've provided details allowing IP ranges in your Help Center settings, whereas restrictions are handled in Chat settings directly. Details on restricting Chat via IP address can thusly be found here: https://support.zendesk.com/hc/en-us/articles/360022367133-Banning-visitors-from-accessing-Chat

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