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Exclude IP-adress from accessing the Chat

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Daniel Cancarevic

Posted Apr 21, 2021

Hello, 

i read this post : https://support.zendesk.com/hc/de/articles/203663706-Beschr%C3%A4nken-des-Zugriffs-auf-Zendesk-Support-und-Ihr-Help-Center-nach-IP-Bereich#:~:text=Klicken%20Sie%20in%20der%20linken,ein%2C%20die%20Sie%20beschr%C3%A4nken%20m%C3%B6chten.

 

And i need the opposite: I want that the chat is not visible when someone comes from ONE IP address. So I want to exclude that employees from our house can use the chat.

 

How i can achive this? 

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    Beau P.

    Zendesk Customer Care

    Hello Da,

    The referenced article you've provided details allowing IP ranges in your Help Center settings, whereas restrictions are handled in Chat settings directly. Details on restricting Chat via IP address can thusly be found here: https://support.zendesk.com/hc/en-us/articles/360022367133-Banning-visitors-from-accessing-Chat

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