Help Centre Chat Auto-Populate name, email fields from RedirectionAnswered
I want to auto-populate the name and email field in Help Center Chat Pre Form or Offline Form whenever somebody is coming from my website to the help center -> firstname.lastname@example.org
Is it possible to capture these details and auto-populate it in chat box?
You should be able to auto-populate name and email with the help of web widget API
You can find more about web widget API here
Hope this helps!
I am redirecting users to the help center from my website, I think the API will work on my website but not help center
Where you have added the web widget?
The chat is enabled on Help Center - company_domain.zendesk.com/hc/en-us
This should work if you add the above snippet in the header.hbs file
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