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Help Centre Chat Auto-Populate name, email fields from Redirection
Answered
Posted Mar 24, 2021
I want to auto-populate the name and email field in Help Center Chat Pre Form or Offline Form whenever somebody is coming from my website to the help center -> subdomain.zendesk.com/hc/en-us?name=test-chat&email=testchat@zd.com
Is it possible to capture these details and auto-populate it in chat box?
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5 comments
Sushant A
Hi Risabh,
You should be able to auto-populate name and email with the help of web widget API
<script type="text/javascript"> zE(function() { zE.identify({ name: 'John Citizen', email: 'john@example.com' }); }); </script>You can find more about web widget API here
Hope this helps!
-sushant
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Rishabh Mehta
Hi Sushant,
I am redirecting users to the help center from my website, I think the API will work on my website but not help center
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Sushant A
Where you have added the web widget?
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Rishabh Mehta
The chat is enabled on Help Center - company_domain.zendesk.com/hc/en-us
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Sushant A
This should work if you add the above snippet in the header.hbs file
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