Recent searches

No recent searches

FAQ in Zendesk Chat

Answered
image avatar

Pankaj Singh

Posted Feb 09, 2021

Hello

         Can we show complete FAQ (knowledgebase) in zendesk chat?  Currently FAQ appear when i type in search but i need complete FAQ to show even without typing?

How this can be done?

0

1

1 comment

Date
    image avatar

    Alessandro Battistini

    Zendesk Employee

    Hi Pankaj,

    We don't have an option that allows to show all the Help Center in the chat, however, you can show suggested articles as mentioned in the article About Contextual Help for the Web Widget.

    Otherwise, you can manually set suggestions using the Zendesk API, see Customizing Contextual Help results 

    0

    Please sign in to leave a comment.

    Didn't find what you're looking for?

    New post