Recent searches
No recent searches
Chat opener message
Answered
Posted Feb 04, 2021
I have noticed on the various Zendesk support sites that when you open the web widget you immediately get a couple messages from the Answer Bot. We don't have the answer bot but I am trying to recreate that initial experience.
I know you can use triggers to send proactive messages but the triggering events are quite limited. Specifically I've tried the "When a visitor loads the chat widget" event but this isn't really the same experience since it will send the message before the widget is opened/expanded by the visitor.
We don't want to use the pre-chat form either so options are limited even further
Does anyone know of a better way to recreate that user experience?
1
1
1 comment
Kyle Beaulieu
This might not be exactly what you are looking for but maybe you can modify some things to get what you are looking for. Here is a trigger I use to be pro-active and send a message automatically:
Although depending on your customer base, you may get a new chat notification only stating "no thanks, I'm fine" from time to time... Spoken from experience.
0