Downloading past chats

Answered

Artisan Furniture

Posted Jan 07, 2021

I am wondering if it is a possibility to download chat history onto a file separate from Zendesk?

I've had a look on the chat history but cannot see any function that allows this.

1 comment

Date

Sushant A

Jan 07, 2021

Hi Artisan Furniture,

You should be able to download/export the past chats under history.
just select the number of chats you want to export and then under the 'Actions' dropdown, you can bulk export the transcripts.

Hope this helps!!

Regards,
Sushant