Create view for all open and closed tickets.Answered
Hi, I need a view in order to pull all the open and closed tickets for our space.
Blanking out all of the rules doesn't give me a view of all tickets because Zendesk adds a rule. Specifically I get this message:
'Status less than solved' has been added as a hidden rule because at least one of the following ticket properties are required in the ALL conditions section:
- Status, Type, Group, Assignee, or Requester
Is there any way to view all open and closed tickets or am I just going to have to go to API and dump into a spreadsheet?
Theoretically all tickets are at least assigned to a group.
So you could do something like:
- Ticket group is “current user groups”
If you make sure your user is in “all groups”, this will result in a view of all tickets.
Within the view, you should be able to set up Status > Less than > closed" and "Status > is > closed" under **Meets any of the following conditions.
Do you receive the same error when you use the above conditions?
You'll also want to keep in mind that archived tickets will not show up in your views.
We also provide the option to export data from your account into a CSV, JSON, or XML file if you're on Support Professional or higher. More information here: Exporting data to a JSON, CSV, or XML file (Professional and Enterprise)
Let me know if you have additional questions for me.
It wont let you add both those lines under "Any". The error say's it needs something under "All" and won't save. If you then put one under All and one under Any they cancel out and show no results. If you put them both under All they cancel out too. They need to add Archived to the drop down list. Then you could say Status > Less Than > Archived to show New-Closed.
This is how I originally had it and swear I've tried every combination. Anyone have any other ideas to show New-Closed tickets? Or am I doing something wrong?
Do you use the Type field at all? If so, you could add the Type > is not > - ** condition as a placeholder in your view. Or you could use **Ticket: requester > is not > (assignee).
Let me know if that doesn't get you what you're looking for!
I created a Group called Tickets All and added myself to it. Then I created a View with the ALL condition set to **Group is not Tickets All** and it did the trick. I can now see all of my tickets in one view.
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