Hide Groups from request assignment.

The assignment control app works great when assigning individual tickets but does not block assignment when bulk editing tickets so we haven't been able to implement it. I would love to know I could use it without the risk remaining of agents making assignment errors in bulk, which we often have to use when reassigning teams, agents, or accounts. I've created a post in app feedback regarding this issue, but it is of note that bulk edit leaves the hidden groups exposed. 

Hello Erica Sutherland,

Appreciate the feedback on our app and explaining how your provided changes would make this more useful for you and potentially other users. I would recommend though posting your insight in our Integration & 3rd party apps feedback page so our devs can consider it for future updates. 

Best regards. 

I installed this app and it worked great except for the fact that it does not hide groups in bulk edit mode, meaning if you assign an individual ticket the desired group is blocked (or if you click 'take it'). However, if you are bulk assigning tickets for any reason, which we very often do, the 'hidden' group is visible allowing you to only be able to make assignment errors in.... bulk. 

Our company would benefit greatly from being able to create groups specifically for more 'team specific' views at a more granular level that their designated ticket group. So the bulk edit group exposure (for us) defeats the purpose of the app. 

Until this app hides groups from bulk edit mode it's useless for us, and I would be very interested in using it if this is ever resolved. 

Thanks 360897525527!  I'm using the Zendesk Assignment Control app. I figured it out...I forgot an obvious and critical step. I hand't enabled the group restriction for my target group.  Once I did this, it works exactly as it should.  

I created an All Agents group and put every agent in that group and added that group id to Targeted Groups.  

Hidden Groups are all the group ids I want to hide separated with a comma no spaces.  I also am hiding the All Agents group.

I have set the All Agents group to default group so when I create a new agent I don't forget to put them in this group.

Previous app didn't require filling in a targeted group but this one did for it to work.

Hope this helps!

@Teri Reblin, I can screen share if you want, have you tried Assignee Mask in the ZD Marketplace?

Mare Donohue How did you get it to work?  I've tried everything mentioned in this thread and nothing has worked yet. 

Hello 360897525527,

Glad one of our Advocates was able to assist you and find a solution. Appreciate you sharing it with the Community!

Best regards. 

Zendesk support got back to me.  You have to add the groups you want this to work for to the targeted_group_ids.  This wasn't the case for the Assignee Mask app.  Since I wanted it to work for all agents I created an All Agents group (which I didn't have before) and I added the group id of that group to not only be hidden but be the targeted_group_id.