Disable "Was this article helpful?" in Zendesk Guide



  • Dan Ross
    Community Moderator

    Hey Desmond,

    in your template for file titled article.hdbs, you might have a section that looks like this

    {{#with article}}
    <div class="article-votes">
    <span class="article-votes-question">{{t 'was_this_article_helpful'}}</span>
    <div class="article-votes-controls" role='radiogroup'>
    {{vote 'up' role='radio' class='button article-vote article-vote-up'}}
    {{vote 'down' role='radio' class='button article-vote article-vote-down'}}
    <small class="article-votes-count">
    {{vote 'label' class='article-vote-label'}}

    Removing it should remove the voting interface from all articles.

    If it doesn't work, please post your article.hdbs contents and ideally a link to an affected page and I can take a closer look.

  • Dason Pillay

    How do i hide this from the ios itself. If i were to add a display:none for the class article-votes, it does not take effect. 

  • Dan Ross
    Community Moderator

    Hey @...


    Can you link to a page you expect it to be hidden? Without a URL to test against or the code, it's difficult to help you. 

  • Liz W

    Thanks, Dan! This worked for me. 


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