Edit "Your request was successfully submitted" confirmation



  • Danny Cohen

    Thanks for the help everyone! I was able to manually find all the strings in all the languages enabled using the inspect tool in Chrome. 

    I was just hoping that there was a key for this phrase in the t (translation) helper for the Help Center. 

  • Nicolas Materne

    Hello everyone,

    I would have liked to know if it was possible to add an element in the confirmation (for example a button, an img)?

    Thank you for your help !

  • Devan La Spisa
    Zendesk Community Manager

    Hello Nicolas,

    This is possible but would require custom code development on your end. This article has information on how to customize your Help Center theme: 

    Customizing your Help Center Theme 

    Let us know if there is anything else we can assist with and have a great day.

  • Sebastian

    Is it possible to show your own success page? So rerouting not to the dashboard but to a new page telling the user everything is fine?
    We always had the problem that this small message on top was overseen by users. Now it's even worse. There is no message appearing at all anymore when the user is not logged in.
    I checked the sourcecode and found that the code is completely missing but instead, when I am logged in I see a small popup for some seconds. In grey. Which is even worse. Many will not see it.

    But the worst thing for now is that no message at all appears. Why is that? I noticed the popup code has some header:

     Greetings sourcecode lurker!

       This is for internal Zendesk and legacy usage,
       we don't support or guarantee any of these values
       so please don't build stuff on top of them.

    I think this code might be the reason that users do not receive a success message and send us multiple tickets at once.

    But we would like to make the success message better anyway.

  • Jonathan

    The original fix answered for changing CSS appears to be broken as of the past few days. 

    selector no longer works.

    Zendesk seem to have changed something with this notification for whatever reason.
    (i don't know why they're made changes effecting non coppenhagen default themes but whatever)
    suggest using this css selector instead:
  • Jessie

    Hi @... , Is it possible to change the text only on submission of a specific form and not for all of them? i mean can i include form id in this

    if ($('span.notification-text:contains("successfully")').length > 0) {
    $('span.notification-text').text("{{dc 'DC-ITEM-NAME'}}");

    P.S the code suggested above isn't working.

  • Liam Mcfarlane

    Hi All,

    Is there a way to point the user to a specific page once they've filled out the form? Since Zendesk has changed the notification the customers often miss it or it doesn't appear at all, which means they just fill out another form.

  • Jonathan

    Hi @...

    Unfortunately not that I've found, at least not without more effort than you should have to put in.

    You could take the ticket id from the URL and do an api call to get the details of it and you'd know what form it came from .

    Liam, you can use the If statement Jessie just uses and instead of changing the color do:
    window.location.href = 'wherever/you/want/to/go'

  • Cole Nielsen

    This solution no longer works. It appears the default theme is moving toward a different architecture. The popup now appears in the upper right of the viewport and looks like this:

    The recommendation from Jonathan Brown almost works. It will retain the font-size (as you can see in the image) but discard the specified color. The compiled template is nearly impossible to deconstruct. The two primary questions that come up about this are: 

    1. How can I theme this? (Color, size, location, and fonts)
    2. How can I change the message?  

    Would it be possible to get a solution that addresses both of the above? Does Zendesk plan to release a Theme SDK based on the new template?

  • Jessie

    Did you find a solution to this?

    @... is there any workaround for changing the text? it doesn't seem to be working

  • Liam Mcfarlane

    I've found the best solution for this is to redirect the user to a submission successful page once they've filled a new request. You can create a page as a normal article, but be sure to hide from the section. Also, you'll want to style that page so it doesn't look like an article.

    To set up a redirect add into the document_head.hbs file

    <script type="text/javascript">
    if ( window.location.href === "https://help.yourcompanyname.com/hc/en-us?return_to=%2Fhc%2Frequests"){
    window.location.href = "https://help.yourcompanyname.co.uk/hc/en-us/articles/36345615515-Submission-successful";
  • Jessie

    Thanks Liam , and did you find a solution for changing the request submitted text? That's where im stuck at i couldn't find a solution to this.

  • Tony Jansson


    Thanks for the nice article.

    I have a question that builds on the similar topic. 

    In the notification "Your request was successfully submitted" confirmation" we also want to include the requesters email. 

    In some situations, the requester can do a typo, writing an inactive email. As we dont require login, it would be nice that the notifications said : "Your request was successfully submitted to [EMAIL]" - so that makes it possible for the user to catch such an information. 

    Even wonder if it is possible to include the ticket number created for that ticket as well, so the user have something to refer to if they contact us directly via email later on.

  • Tony Jansson

    Thanks for a useful post.

    Vlad: it has been a while since 2018 now, and this question is related to Emmas post regarding having the tickedid displayed to the the end user after the ticked is submitted.

    What we are looking for:

    Instead of a pop-up, redirect the user to a confirmation page using the same template.

    Ticked id created is displayed

    And email used is displayed.

    Since Zendesk does not provide a "confim your email" field, we often see typos in that field, and that is why displaying both email that is used and ticked id nr would be a Nice addon.

    Best regards,


  • Ilaria

    Hi all! I'm reviving this thread because I also was interested in changing the confirmation text from "Your request was successfully submitted" to a personalized copy, translated into different languages with the Dynamic Content.
    I tried the solution that Vlad suggested back in 2018 and I tried it by adding that JS code into the Footer or the Header; but it didn't work. 
    Is there any new solution I should try with? I also tried the one that Frankie suggested before Vlad, but it also didn't work :( 


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