I'm currently on the professional plan, without the productivity pack included. When I create a custom text field, I don't see a way to have the inputted value be added to the ticket as a tag without manually doing so which kind of defeats the intended purpose in my use case. So in short, I'd like the following to occur:
1) Agent adds "LY005555" to custom text field
2) Upon submission, that field's contents gets added to the ticket tag section for reporting.
Any thoughts on creative workarounds? Thanks!
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