• Official comment

  Ryan Winkler

  • April 09, 2020 13:46

  Zendesk Product Manager

  There is now an article on this particular question, named Can I verify my subdomain to be used in Google Search Console?
  This should provide a straight forward option on being able to use your account within the Search console!

• Jessie Schutz

  • July 27, 2018 20:56

  Zendesk Customer Care

  Hi David! 

  We don't have any documentation on this, but I was able to find this: What is Search Console? That should get you started!

• David A.

  • August 05, 2018 20:23

  Hi Jessie. Thank you for your reply. I'm aware of what Search Console is. The issue is that we cannot verify it using the methods required.

  HTML File Method:

  

  We tried the HTML file method by uploading the file to our assets, but it didn't work.

   

  Meta Tag Method:

  

   

  We tried the meta tag method by adding the meta tag to our home_page.hbs file and the header.hbs file, but it didn't work.

• Jessie Schutz

  • August 09, 2018 17:23

  Zendesk Customer Care

  Hi David!

  I know that it's not currently possible to customize the meta tags in your Help Center, but beyond that I'm afraid I don't have any additional insight to share with you on this. I do see that you're getting assistance with this in a ticket as well, so we'll get you taken care of there. Maybe some other members of the Community will have some additional info to share!

• Aswin Kannan

  • September 24, 2018 22:42

  I'm running into the same issue. How do you verify the Zendesk Guide with Google Search Console?

• Nicole Saunders

  • September 27, 2018 17:56

  Zendesk Community Manager

  Hi Aswin -

  I apologize that it took a couple of days for me to find the answer to this for you, but here's the info from Google on how to verify your site ownership And the Guide team recommends using theHTML Tag verification method.

• Aswin Kannan

  • September 27, 2018 19:23

  Thank you, Nicole. That worked like a charm! :)

  For other fellow members: You need to go to Guide Admin > Customize Design (eye icon) > click on your current theme > Edit code and then paste the meta tag in document_head.hbs

• Nicole Saunders

  • September 27, 2018 23:36

  Zendesk Community Manager

  I'm so glad to hear, Aswin! :) 

• Ignacio de la Llave

  • November 04, 2019 15:42

  Hello,

  Is there a way to verify separately different areas of help center? For example, we would like to separate Support languages in our help center but if we use document_head.hbs it seems that this will verify all of our guide.

• Ryan Winkler

  • November 14, 2019 11:20

  Zendesk Product Manager

  Hey @...,

   

  When you go to Verify, you are able to type in/section off the specific pathway you would want to look at, so you could add, for instance: https://SUBDOMAIN.zendesk.com/hc/ja/ and you should be able to verify just for that.
  
  As for verifying in general, you can also link your Google Analytics account, to avoid customizing the theme in anyway, you just have to enable analytics from your settings, and link it.
  
  Here is a Quick run down:

  1. Go to analytics.google.com and create a new property within your Google Analytics account for your subdomain
  2. Copy the UA-XXXXXXXX-X number from the settings
  3. Go to your Guide settings (after publishing your Help Center) and Enable Google Analytics
  4. Go Back to Google Search Console and add a new property. As you are only able to add prefixes, I recommend adding http://YOURSUBDOMAIN.zendesk.com and https://YOURSUBDOMAIN.zendesk.com (plus any segmenting you'd like to do beyond that for languages)
  5. Verify by your Google Analytics Account and follow the prompts (You do not need to add the code as it is automatically done through the steps in step 3)
  6. Success! 

   

  Hopefully that helps! 

• Ignacio de la Llave

  • November 14, 2019 15:19

  Thanks Ryan for such a complete answer. We tried the second way and worked perfectly.

   

  Regards,

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