Apply macro automatically if newly created ticket match predefined information

Up vote from me too. Would be great if I could just add a " public comment" or macro using triggers/ automation so we can send automatic messaging to certain types of tickets ( like unsupported versions etc) 

Another upvote from me. Some of our internal-facing service teams would love for macros to be automatically applied when tickets meet certain criteria.

This would be used to automatically add a comment and solve tickets based on certain attributes (Ticket Fields, etc.).

21255179007 would you please be able to share with me the workflow so a macro is automatically fired if it meets certain conditions?

5097752608 Race conditions are very common in Zendesk. I get around them with tags. 

If tag "send macro automatically" does not exist
Send auto-macro
Add tag "send macro automatically"

This is something I have to do with almost all of my automations.

Hi Nicole,

The agent in the chat suggested that I upvote this topic here, but thanks for the info.

(09:43:54 AM) Ekaterina: It seems that previously we tested triggers that tried to apply macro the ticket, but it didn't go well as this workflow lead to race conditions. There is a similar feature request on our product feedback forum: https://support.zendesk.com/hc/en-us/community/posts/360028627614-Apply-macro-automatically-if-newly-created-ticket-match-predefined-information you can upvote it and subscribe in case if there any updates or post another feature request on the forum

Hi all - 

New feature requests should be posted to the Feedback on Support topic, which is monitored by the product managers. 

Hello all,

+1 from me too - this would be a great feature to have. I currently have a trigger to create a new ticket via http target/JSON method and would love to have a preselected macro populate in the new ticket. Thanks!

Hey everyone.
+1 - It will be awesome to have such feature.
Im yriggering to fill many foelds of a ticket regarding the subject title and I also have a prepared Macro.
I need an automation that will send the macro right after the trigger.
By the way the"race condition" will not happen if u fire automation after a trigger (trigger happens once)

Hi all, this would also be a game changer feature for my business. 
Being able to trigger a reply with a specific macro for tickets created regarding a specific topic would save us a lot of time. Is there another similar thread or Epic one regarding this matter?

Thank you!

I need this too... Looking for a way to automatically apply a macro to all Inbound Phone Calls that insets a note-taking template into an internal note.