Zendesk Talk Error Messages

Answered


Posted Sep 24, 2019

I constantly get error messages at the top-right corner of my screen saying:  "Zendesk Talk encountered an error.  Try enabling again. (EC5)"

If one error pops up I can usually close it out.  But, sometimes four of the messages will pop up and closing one just re-opens a new error with the same message.  Only way to clear the errors is to close the webpage and load a new one.  Very annoying.  Especially since I do not even use Zendesk Talk.  Is there any way to stop these errors, and\or turn off Zendesk Talk all together?


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16 comments

Thanks for taking the time to share this with everyone Stefan!

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Got this reply from Zendesk earlier (slightly edited to remove some account details):
"In this case, I can see that you have a Talk Lite subscription enabled on your account. Because of this, you will see the EC5 errors if your network has not been configured appropriately for Talk. If you do not use or want a Talk Lite subscription, you will need to update your subscription. If you do wish to use the Talk Lite subscription, then you may need to check your network configuration settings."

After removing the free Talk agents from our subscription, the problem disappeared for us. 

Hope this helps anyone out there =)

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We are facing the same problem!

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Hey Cheli,

I'm going to create a ticket on your behalf so our Customer Advocacy team can look into this. You'll receive a follow-up email shortly stating your ticket has been created.

Cheers!

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I have downloaded Zendesk trial with no intent to use Talk & also receive these on going messages

hope this problem will be solved soon

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Hello, Stefan,

I created a ticket on your behalf for further investigation. Please check your inbox.

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Ricardo (Zendesk couldn't find you when I tried to "@" mention you,

But our organization does not even use Talk (see image). So why do we get these, extremely annoying, error messages all the time? Please fix!

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Hello, Stefan,

We don't have further updates I am afraid. I do have the same issue when I work remotely and my Internet connection is not as good. Once it reconnects, I receive the error. All I have to do to clear it out is refreshing my browser and the error goes away.

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Brett - Community Manager
Any updates on this matter? I see this whenever I bring my laptop home and work remotely. It's very annoying, especially since we do not use Talk at all. 

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Hey everyone,

Appreciate you taking the time to report this with our team :) Our developers are actively working on a fix for this issue and we will be sure to keep you posted at things move along.

Thanks again!

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