Current user trigger questionAnswered
I have a quick question about the "current user" in regards to triggers. If I have a trigger that looks for open tickets containing a certain tag and where the current user is not the requester. If the action is to email the current user, will it email the end user or the last agent to update the ticket? Thanks in advance for any help. See screenshot below -
From what I can tell this will email the current user that is updating the ticket unless it's an end-user. Therefore, this trigger should only fire if it was updated by the agent and the notification would then only go to the agent.
Let me know if that's not what you're looking for!
Awesome, thank you for the fast response Brett. That was what I was looking for, I just wanted to make sure it was going to email the agent and not the end user. Thanks again.
Happy to help Jason :)
Post is closed for comments.