Zendesk SSO error - Please use one of the options below to sign in to ZendeskAnswered
Our customers are facing this error when using JWT SSO integration.
Looks like some others on the internet have observed the same:
Looks like this is unrelated to this beta but I've escalated your issue with our advocacy team and the will be reaching out to you shortly to address the issue you're seeing with SSO.
I have the same problem. Did you resolve it?
I'm seeing this issue as well. I've checkout our tokens at JWT.IO against our secret and everything appears to be valid.
We have the same problem. Is this already solved? or how do we solve this?
I am also receiving this message when setting up jwt sso. I've checked the token against JWT.IO and it is valid. Please advise.
I also have the same problem
Hey folks! My name is Dan with Zendesk Advocacy.
I have been doing a little digging into the issue you are seeing here and was able to find this article written by one of our resident SSO experts, Anna. Now, my knowledge of your account's setups is limited, but if you have multiple Sign-in options enabled it is possible the users experiencing this are trying to log in with the incorrect sign-in option for their user type.
Here is that article referenced: https://support.zendesk.com/hc/en-us/articles/115016005968--Please-use-one-of-the-options-below-to-sign-in-error
Let us know if you need any more help!
I actually solved this for our installation last night. I finally realised what I was doing wrong. I had only turned on SSO for end-users so when I tired to test it, as an agent, it was showing this error. So turning on SSO also for agents solved this.
Thanks for sharing, Greg! That's a good tip.
Yes, thanks Greg! that resolved my issue with this error as well!
Thanks for sharing your resolution, Greg! Arlen, I'm glad you got it working!
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