Zendesk SSO error - Please use one of the options below to sign in to Zendesk



  • Ryan McGrew
    Zendesk Product Manager

    Hi Tapan,

    Looks like this is unrelated to this beta but I've escalated your issue with our advocacy team and the will be reaching out to you shortly to address the issue you're seeing with SSO.


  • Jihun Kim

    I have the same problem. Did you resolve it?

  • Matt Robins

    I'm seeing this issue as well.  I've checkout our tokens at JWT.IO against our secret and everything appears to be valid.

  • Emmanuel Van De Poel

    We have the same problem. Is this already solved? or how do we solve this?

  • Rich Marchman

    I am also receiving this message when setting up jwt sso.  I've checked the token against JWT.IO and it is valid.  Please advise.  

  • Greg Stone

    I also have the same problem

  • Dan Kondzela

    Hey folks! My name is Dan with Zendesk Advocacy.

    I have been doing a little digging into the issue you are seeing here and was able to find this article written by one of our resident SSO experts, Anna. Now, my knowledge of your account's setups is limited, but if you have multiple Sign-in options enabled it is possible the users experiencing this are trying to log in with the incorrect sign-in option for their user type.

    Here is that article referenced: https://support.zendesk.com/hc/en-us/articles/115016005968--Please-use-one-of-the-options-below-to-sign-in-error 

    Let us know if you need any more help!

  • Greg Stone

    I actually solved this for our installation last night. I finally realised what I was doing wrong. I had only turned on SSO for end-users so when I tired to test it, as an agent, it was showing this error. So turning on SSO also for agents solved this.

  • Nicole Saunders
    Zendesk Community Manager

    Thanks for sharing, Greg! That's a good tip. 

  • Arlen Thurber

    Yes, thanks Greg! that resolved my issue with this error as well!

  • Jessie Schutz
    Zendesk Customer Care

    Thanks for sharing your resolution, Greg! Arlen, I'm glad you got it working!


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