• Ryan McGrew

  • June 06, 2017 07:51

  Zendesk Product Manager

  Hi Tapan,

  Looks like this is unrelated to this beta but I've escalated your issue with our advocacy team and the will be reaching out to you shortly to address the issue you're seeing with SSO.

  Thanks!

• Jihun Kim

  • June 23, 2017 07:19

  I have the same problem. Did you resolve it?

• Matt Robins

  • July 13, 2017 22:22

  I'm seeing this issue as well.  I've checkout our tokens at JWT.IO against our secret and everything appears to be valid.

• Emmanuel Van De Poel

  • September 20, 2017 13:28

  We have the same problem. Is this already solved? or how do we solve this?

• Rich Marchman

  • January 03, 2018 19:50

  I am also receiving this message when setting up jwt sso.  I've checked the token against JWT.IO and it is valid.  Please advise.  

• Greg Stone

  • January 04, 2018 07:26

  I also have the same problem

• Dan Kondzela

  • January 17, 2018 15:56

  Hey folks! My name is Dan with Zendesk Advocacy.

  I have been doing a little digging into the issue you are seeing here and was able to find this article written by one of our resident SSO experts, Anna. Now, my knowledge of your account's setups is limited, but if you have multiple Sign-in options enabled it is possible the users experiencing this are trying to log in with the incorrect sign-in option for their user type.

  Here is that article referenced: https://support.zendesk.com/hc/en-us/articles/115016005968--Please-use-one-of-the-options-below-to-sign-in-error 

  Let us know if you need any more help!

• Greg Stone

  • January 17, 2018 20:28

  I actually solved this for our installation last night. I finally realised what I was doing wrong. I had only turned on SSO for end-users so when I tired to test it, as an agent, it was showing this error. So turning on SSO also for agents solved this.

• Nicole Saunders

  • January 17, 2018 23:24

  Zendesk Community Manager

  Thanks for sharing, Greg! That's a good tip. 

• Arlen Thurber

  • November 14, 2018 23:31

  Yes, thanks Greg! that resolved my issue with this error as well!

• Jessie Schutz

  • November 15, 2018 16:18

  Zendesk Customer Care

  Thanks for sharing your resolution, Greg! Arlen, I'm glad you got it working!

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