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Hiding attachment/system fields on ticket form
Answered
Posted Feb 29, 2016
Our workflow means that we have a few different ticket forms.
Not every ticket form requires a attachment, subject or description, so I need a way to hide these 3 fields but only on certain forms.
I do understand that this is not possible on Zendesk, but am thinking there must be a way to do this with coding.
Could anyone offer some example code where they have managed this? Or any tips?
Zendesk - this is something massively lacking. I hope the ability to do this will be implemented soon.
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32 comments
Mike Zimmer
I am not a programmer, so I'd like to ask for some help in the community. I tried using the code snip that Kristin posted 3 years ago, but it is not working for me. I copied it below and adapted to one form only:
//Form Submit
$(document).submit(function() {
//set a string to equal the custom field value
var subjectstring1 = $("#request_custom_fields_360026456434").val();
//set subject to equal a string including field value string
$('#request_subject').val("Request Received From " + subjectstring1);
});
//End Form Submit
In the past few years, has the format changed? Can you see anything wrong with this code?
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Devan La Spisa
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