Zendesk always popup in new tab from window.open()
Answered
Posted Apr 12, 2018
CTI in our telephony system, use window.open() to pop-up to zendesk ticket page after agent received a call because Zendesk does not allow iframe to Zendesk.
But even we specified a window name in window.open(), Zendesk would always popup in new tab for each call. So we've got a lot of tab of Zendesk in browser.
Any suggestion to solve this problem?
How CTI can popup to Zendesk in same tab for every calls?
Thank you very much.
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28
28 comments
Dominic Sandoval
It looks like someone took the extension from GitHub put it back on the Chrome store a few days ago: https://chrome.google.com/webstore/detail/zendesk-quicktab/moiloihigegdbekeabannnkibekfnekf/
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Robby Barnes
I just re-added it yesterday no problem.
Here are the steps I followed -
For me that worked, and like I said I just had to re-do it a couple of days ago. It seems to me like it disappears on every Chrome update, and you have to redo those steps.
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Conrad Fahrenkrug
Hello Dan Cooper
Did not work either for me, ill try doing different things and try to get it. Regardless I thank you very much for your comment.
Regards,
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Dan Cooper
Hi 5344410788,
I kind of stumbled on the solution I posted, but if I recall correctly, I wasn't able to load the extension using the buttons you called out either. It was a drag and drop of the unpacked folder structure into the extensions window. Hope this helps.
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Conrad Fahrenkrug
Hello everyone!
I tried Dan Cooper's work around, but it did not work for me. I tried switching to developer mode and gave me the following error:
Using "pack extension":
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Mark Daniel
Workaround is working for me, but it's ridiculous that this is necessary. IMHO, with as much of a memory hog the Zendesk web app is, Zendesk should make the functionality of this extension part of the standard stack. Don't implement your own tab system if you can't play nicely with the browser tab system.
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Robby Barnes
I had to load it by turning on developer mode in the extensions page, but I got it working now. Thank you so much!
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Justin Federico
Got this working now on MS Edge. Thanks for the steps 460420143!
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Josh
Tried those steps, doesn't work if you have agent workspaces on
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O'Connor, Finbarr
460420143 - adding my thanks to the list. Zendesk just got a lot less frustrating. Back in business
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