Zendesk always popup in new tab from window.open()

Answered


Posted Apr 12, 2018

CTI in our telephony system, use window.open() to pop-up to zendesk ticket page after agent received a call because Zendesk does not allow iframe to Zendesk.

But even we specified a window name in window.open(), Zendesk would always popup in new tab for each call. So we've got a lot of tab of Zendesk in browser.

Any suggestion to solve this problem?
How CTI can popup to Zendesk in same tab for every calls?

Thank you very much.


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28 comments

It looks like someone took the extension from GitHub put it back on the Chrome store a few days ago: https://chrome.google.com/webstore/detail/zendesk-quicktab/moiloihigegdbekeabannnkibekfnekf/

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I just re-added it yesterday no problem.

 

Here are the steps I followed -

 

  1. Download the files from GitHub - https://github.com/Tymeshift/QuickTab
  2. Unzip the file that is in the "Releases" section
  3. Go into chrome://extensions and enable "Developer Mode"
  4. Select "Load Unpacked" and select the whole folder that was just unzipped from the zip file in "releases"

For me that worked, and like I said I just had to re-do it a couple of days ago.  It seems to me like it disappears on every Chrome update, and you have to redo those steps.

 

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Hello Dan Cooper

Did not work either for me, ill try doing different things and try to get it. Regardless I thank you very much for your comment.

Regards,

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Hi 5344410788

I kind of stumbled on the solution I posted, but if I recall correctly, I wasn't able to load the extension using the buttons you called out either.  It was a drag and drop of the unpacked folder structure into the extensions window.  Hope this helps. 

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Hello everyone!

I tried Dan Cooper's work around, but it did not work for me. I tried switching to developer mode and gave me the following error:

Using "pack extension":

Pack extension error
A private key for specified extension already exists. Reuse that key or delete it first.
 
Using "Load unpacked":
 
ErrorManifest file is missing or unreadable
Could not load manifest.
 
Thank you in advance to anyone's help.
 
Regards,

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Workaround is working for me, but it's ridiculous that this is necessary. IMHO, with as much of a memory hog the Zendesk web app is, Zendesk should make the functionality of this extension part of the standard stack. Don't implement your own tab system if you can't play nicely with the browser tab system.

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I had to load it by turning on developer mode in the extensions page, but I got it working now.  Thank you so much!

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Got this working now on MS Edge. Thanks for the steps 460420143!

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Tried those steps, doesn't work if you have agent workspaces on

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460420143 - adding my thanks to the list. Zendesk just got a lot less frustrating. Back in business

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