• Ramin Shokrizadeh

  • January 09, 2020 04:52

  Zendesk Product Manager

  Hi there Viviana,

  That is the Chat Badge and you can disable it in the Widget settings within the Chat dashboard.

  You can look at this article on the settings to learn more: https://support.zendesk.com/hc/en-us/articles/360022367353-Customizing-the-appearance-of-the-widget

  Thanks,

  Ramin

   

• Albert Llorente

  • April 15, 2020 16:18

  Hello Ramin,

  I'm unable to force the chat badge to be always minimize, I can't found that option.

  I can give you my site to check it. I'm on Lite Chat suscription.

  Thanks

• Ramin Shokrizadeh

  • April 15, 2020 16:44

  Zendesk Product Manager

  @... that is expected for accounts on the Lite plan, you can see that in the pricing plan breakdown on the website: https://www.zendesk.com/chat/compare/#compare

• Luca Gisonni

  • April 01, 2022 15:15

  Ramin

  My client has the same issue and they are on the professional plan.

   

  https://www.screencast.com/t/4F4Xu1duWv

• Ramin Shokrizadeh

  • April 01, 2022 17:40

  Zendesk Product Manager

  Luca Gisonni I suggest you or your client reach out to our advocacy team with the subdomain/account information and where the widget is located so they can see what is going on. Thanks.

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