Event tracking when a visitor initiates the chat

Answered

1 Comments

  • Official comment
    Sarah Darmawan
    Zendesk Product Manager

    Hi Muhiuddin -

    Our Zendesk Chat/Google Analytics integration does not generate an event for when the visitor sends a message. You may consider using our Web SDK to create a custom widget that can capture more events.

    Find out more about which events our integration can capture here.

    Hope this helps!

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