Product feedback: Agent workspace
Hi guys,
I would like to request an update on the below bar (pages numbers in views) - if possible to change the color of the page that user have currently open and to make it more eye catching. For example now we have 2 K tickets in inbox and it's 75 pages that needs to be checked on daily basis until queue will be cleaned. To have this light color is strongly uncomfortable for the eyes.
Our team also brought up a feedback regarding pages size (currently 1 page showing you up to 30 tickets max) - would be great if we can have possibility to change this setting and extend number of the tickets shown on one page to 100 or 1K or ALL. In all other tools that we use - we do have it, so i think it's not a big deal to have it added at some point in Zendesk too. :)
Thanks,
Anastasia
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Hello Anastasia ,
Thanks for contacting Zendesk customer support!
I've marked this conversation as product feedback for review, which means that your input will be aggregated as a part of our Voice of the Customer program that provides customer feedback to our product development teams.
In addition, I encourage you to create a new post in the General Product Feedback topic in our community to engage with other users who have similar needs and discuss possible workarounds. Conversations with a high level of engagement ultimately get flagged for product managers to review when they go through roadmap planning.
Specific examples, details about impact, and how you currently handle things are helpful for our product teams to understand the full scope of the need when working on solutions. You may also want to review the Product feedback guidelines and how to write an effective feedback post [https://support.zendesk.com/hc/en-us/community/posts/360004391547-Product-feedback-guidelines-how-to-write-a-good-feedback-post].
We truly value customer feedback and your voice and votes in the forums help influence future Zendesk functionality.
I will set this ticket to Solved for now, but please don't hesitate to let me know if you have further questions.
Best,
Carlos | Customer Advocate
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Hey folks!
We appreciate your feedback on this topic and would love to hear more directly from you live. Please join us on Thursday, April 25th at 9 AM PDT for our PM Roundtable. It’ll be an open discussion on what is and isn’t working with the recent UI changes regarding Agent Workspace. So please bring those questions, concerns, or feedback!
The product team would also like feedback on enhancements they plan on making in Agent Workspace, so we can design the experience tailored to your CX needs.
The link to register can be found here, we’d love to see you all there.
Cheers,
Kolten Kittleson
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