Control + backspace

You are awesome Amisha Sharma - it's fixed :) Thank you!

Aileen Donegan - Cmd + Delete should work on chat now. Can you please confirm? Thanks!

Thanks Aileen Donegan for reporting the issue, we are looking into it and will be working on fixing it.

Hey Amisha Sharma, 

In Agent Workspace Command + Delete (Mac) deletes the entire line in email, but if it's a chat, it only deletes the last letter. Can this be fixed?

Command + Delete that can work in email and in chat would improve my agents' workflow. This wasn't an issue before we migrated to Agent Workspace so we'd love to have a fix for it.

Thanks!

Fixed!  Awesome!  Thanks!

Hi All,

The issue should be fixed now. Could you please try it and confirm? Thanks! :)

Great to hear! Thank you

Huzzah! Thanks so much, Amisha Sharma!

Thank you for being so patient, everyone!

I spoke to the team and good news! We are going to change the behavior of Ctrl + Delete (windows) shortcut to deleting the last word instead of deleting the entire line. Apologies for the confusion we had on this one.

We will retain Command + Delete (Mac) deleting the entire line. Option + Delete (Mac) deletes the last word.

This fix should be released today. I'll try my best. If not today, should be early next week. I'll update here once we are done so that y'all can verify. 

Thanks, again!

Just here to add a +1 to this issue as it has been very annoying working with tickets today and accidentally deleting an entire response.