Hi Zendesk Community!
We have been in development of bringing more security to you all by incorporating a Malware Scanning Service(MSS) to file attachment uploads in Support product.
This feature will scan asynchronously all file attachment uploads in the Support Product (Agent Workspace, Guide, Mobile) and then show a verdict only if the file attachment contains malware.
This will be our first iteration of our release and would like your feedback on how this will be used to collect information, preventing security breaches and along with any improvements you may want to see in the future.
Our questions for you
- How would you use this feature to help your current security problem today
- Would establishing an audit log of malware events be beneficial? If so, what details in the future audit log will be important to have?
- How are you currently preventing malware via file attachments?
How to help
Please add your thoughts and comments below. This is our first release and we know there will be more iterations to be made in the future. We will collect your comments as research for future releases. The plan is to incorporate your feedback on filtering into our roadmap for next year 2022.
We are also interested in having a Zoom conversation to dig deeper with a few customers. If you’re interested in participating in our research that way, please please indicate that in your comment as well and we’ll follow up via email.
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