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Ability to show more than 10 'articles in this section'

Answered


Posted Nov 10, 2021

Hi,

I would like the ability to show more than the 10 standard articles in this section. Is this possible? Preferably I would like to view them ALL on this page.

Any advice would help,

Thanks,

Amy


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2 comments

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Giuseppe

Zendesk Customer Care

Hi Amy,

There is no native way to include all of your articles in this part of the article page. To answer your question more technically, this template in your Help Center uses the section object. This object contains only the first 10 articles in your section for performance reasons. This number is constant and is by design. For more information about this, please see Help Center Templates - Article Page

A possible solution to this would be to use custom script. We provide full support for custom coding, but here are some resources that should help you get started:

List all articles for each section(s) on the same category page - this solution provided by one of our Community members is the closest to what you're looking for. This basically uses JavaScript to fetch your articles and display them in your Help Center page

Customizing the CSS or JavaScript - guide on customizing the script in your Help Center themes

Since this involves custom code, this will require you to use developer resources or you may have to reach out to your Dev Team to create a solution using the resources above.

 

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Hi Guiseppe,

Thanks for the response, I ended up building something similar to the solution in 'https://support.zendesk.com/hc/en-us/community/posts/4409515207578'. I was hoping there was be an official object I could use, but if not seems I have the right way to go about it anyway.

Thanks for your help

Amy

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