Embeddable Zendesk ticketing forms
We would like to be able to embed our existing Zendesk ticket forms into our website.
When I search for how to embed our Zendesk ticket forms into our website, the solution offered seems to be either
1. use the web widget (which is not a direct embed into your page, but a button)
2. create your own form elsewhere and then use the API to connect it to Zendesk
Option 1 is ok but...
We would prefer using our existing Zendesk ticket forms, but having them embed directly into our webpage. The web widget is helpful, but not when you're using the form for sales and want to make it as few clicks as possible for someone to get in contact with you. It also looks a lot cleaner on a website to have the form directly in the page rather then directing someone to clicking a button that is in the corner.
Option 2 is ok but...
This now makes it so we have to find an additional platform to work with, we are trying to have Zendesk be our source of truth for everything for easy management so this makes that not possible. It also means we need to involve our developers at a deeper level than just simply adding a code to our website.
-
+1
-
Hi Zendesk, any news about this subject ?
We have the same concerns.
-
+1 here, we have the same issue.
Please sign in to leave a comment.
3 Comments