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Embeddable Zendesk ticketing forms
Posted Nov 11, 2021
We would like to be able to embed our existing Zendesk ticket forms into our website.
When I search for how to embed our Zendesk ticket forms into our website, the solution offered seems to be either
1. use the web widget (which is not a direct embed into your page, but a button)
2. create your own form elsewhere and then use the API to connect it to Zendesk
Option 1 is ok but...
We would prefer using our existing Zendesk ticket forms, but having them embed directly into our webpage. The web widget is helpful, but not when you're using the form for sales and want to make it as few clicks as possible for someone to get in contact with you. It also looks a lot cleaner on a website to have the form directly in the page rather then directing someone to clicking a button that is in the corner.
Option 2 is ok but...
This now makes it so we have to find an additional platform to work with, we are trying to have Zendesk be our source of truth for everything for easy management so this makes that not possible. It also means we need to involve our developers at a deeper level than just simply adding a code to our website.
13
5 comments
Anastasia Kachanova
+1
1
Emmanuel Lepage
Hi Zendesk, any news about this subject ?
We have the same concerns.
7
DSA Support
+1 here, we have the same issue.
2
Andy Hidalgo
+1
1
Shawna James
Hey everyone, thank you for taking the time to provide us with this feedback. We apologize for the delay on our end in providing you with a response to your feature request.
I have touched base with the product team that owns this area and wanted to let you know that at this time we are not able to commit to building this feature. We understand this may be frustrating but wanted to ensure we closed this loop to remain transparent.
At this time we are going to close this post for comment and mark it as “not planned”. If you are interested in learning more about this and other features being built please make sure to check out and follow our Community events, What’s New Community Topic, and Zendesk Updates. Again, we apologize for our delay and appreciate you being a valuable Zendesk Community member.
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