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Amazon Connect, how to get created ticket id after agent end call

Answered
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Bom Proapp

Posted Nov 13, 2021

I installed Amazon Connect from Zendesk marketplace and integrated to my Amazon Connect instance. When customer call to my DID number, it forwarded call to my Zendesk support and everything work fine. What I want is when the agent end the call and the customer get start the post call survey, disconnect flow, I want to update that customer score to the Zendesk ticket's custom filed using lambda function but I don't know how to get the created ticket id or the ticket id which the Zendesk agent serve the customer. 

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    Mark K.

    Zendesk Customer Care

    Hello Pakpoom Poolnaphol, 
     
    Thank you for your question, my name is Mark and I will be happy to help you with this matter.
     
    The Amazon Connect app was built and sold by one of our partners, so, unfortunately, we can't provide support for it internally. Please send your inquiry to zendeskconnect@voicefoundry.com.au, and they'll be more than happy to help you out.
     
    Thanks
     

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    Bom Proapp

    Hi Mark,

    Thank you for your support and I understand your point. I also sent an email to the email address you mentioned and waiting for a reply.

    Thanks,

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    Mark K.

    Zendesk Customer Care

    Hi Pakpoom,

    Thanks for the update.

    Please let us know if there is anything we can do to help.
     

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