Allow pop-up for Agent to create ticket


  • Budke, John

    I was just going to enter a suggestion for this too!!  Being able to move the fields around so that one doesn't have to scroll the left-side column would be excellent. We have a  number of custom fields and on some (most) forms can't see them all w/o scrolling down.

    One of the biggest features that's missing.  I like the idea of a pop-out form as an option, but the ability to have some customization over the agent workspace layout would be optimal IMHO.


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