So, hopefully an interesting one for you all to think about and any help you offer is greatly appreciated!
The aim here is to divert end users in certain organisations to certain ticket forms.
Let me try and summarise what I mean:
Let's say we have the following Orgs; Org1, Org2, Org3 and Org4
Each Org has 10 people in them (all end users)
We have 4 Forms; Form1, Form2, Form3 and Form4
All tickets (no matter whether it is an agent or end user), is always raised via the Help Centre.
So, I want a way to say if you are an end user in Org1, when you hit "Submit Request" it automatically starts you on Form1.
In addition to this, if you are an end user in Org2, Org3 or Org4, when you hit "Submit Request" You only see Form2, Form3 and Form4 and have no visibility of Form1.
Hopefully that makes sense? Please shout if there are any questions I will do my best to provide further info.
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