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Change functionality of cmd + delete



Posted Nov 30, 2021

Hey folks,

I established with Support last week that cmd + delete (Mac) in chat and email results in the entire line being removed, even if the cursor is mid-sentence. This is expected behaviour, but it's not the most efficient.

For example, in Google Docs cmd + delete removes everything left of the cursor in the same line - not the entire line. This is a big time saver for my agents. Can cmd + delete be changed to this functionality in chat and email instead?

Thanks in advance.


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2 comments

Hey Aileen D - We just released a fix. 

Hope it works as expected now :) Please let me know if you have any feedback.

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Hi Aileen Donegan, Thanks for providing feedback. This is an interesting request. I'll be sure to watch this thread and collect more feedback :)

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