Making "Linked Problem" field required for incident tickets.
I would like the ability to required the linked problem field be filled out for all incident tickets before being closed. Currently there's no way for me to do this.
If anyone has any creative work-arounds, I'd be happy to hear them.
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I would like to second this request - as of 8/9/22 " Right now, Zendesk doesn't have any way to require an Incident Ticket to be linked to a Problem ticket. Even us here in Zendesk, do not have the capability to require an incident ticket to be linked to a Problem ticket."
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Agree with the above, we have agent's creating incidents without attaching it so they are not accounted for.
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I agree. I just asked the same thing of ZenDesk Support and was told "Upon further checking Problem-and-incident fields are system default and cannot be modified which means making it mandatory to be assigned is not possible as of the moment. What I can suggest is that you can add a mandatory check field box serving as a reminder that when they selected the Incident type they should assigned it to a Problem ticket."
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