Making "Linked Problem" field required for incident tickets.
I would like the ability to required the linked problem field be filled out for all incident tickets before being closed. Currently there's no way for me to do this.
If anyone has any creative work-arounds, I'd be happy to hear them.
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I would like to second this request - as of 8/9/22 " Right now, Zendesk doesn't have any way to require an Incident Ticket to be linked to a Problem ticket. Even us here in Zendesk, do not have the capability to require an incident ticket to be linked to a Problem ticket."
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Agree with the above, we have agent's creating incidents without attaching it so they are not accounted for.
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